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Frequently Asked Questions Comments and questions: Summary@Summary.Net
Summary appear to be working but I don't get anything in my web browser? I configured Summary but it still shows the old configuration? Summary mostly works but some of my reports are empty? I changed the configuration but the reports don't reflect the new configuration? The reports combine information from all of my domains? Summary only reports on the last two months even though my logs cover a lot more time? All of my host names come out as numbers? I want seperate reports for each of my domains? I want a report for last month?
Summary runs and then it just sits there - All interaction with Summary is through a web browser. So the first thing you need to do is access Summary through your web browser. 1) Run the Summary application by double clicking the application icon. Summary will display a heading including a line like:
Set web browser to "http://machine12.summary.net/"The URL inside the quotes, displayed by your copy of Summary, is the Web address you should use to access Summary. 2) Run your web browser and enter the Web address for your copy of Summary (from step 3) into the location or URL line of your web browser and press enter. This address will be the address of the computer you are running Summary on. Your browser should display a page with a big blue Summary.Net across the top named "Summary Main Page". Summary appear to be working but I don't get anything in my web browser - You need to make sure you entered the correct address into your web browser. Double check the message Summary displays telling you where to point your web browser. You can also try opening the TCP/IP control panel and using the value it displays for "IP Address" as the URL for the web browser. I configured Summary but it still shows the old configuration - Some browsers cache the pages from Summary even though Summary tells them not to. Surf Express from Connectix can cause this problem. You need to hold down option and press reload in Netscape to really reload the page. You can also try clearing the browser cache or exiting the browser and running it again. All of my reports are empty - Look at the Logs report, at the bottom of the Summary Report or near the bottom right on the Report Menu. 1) Check that "Log files" is at least one. If it is zero, check to see that your log file is in the logs folder and make sure it's name does not start with a period. 2) Check that "Valid log entries" is greater than zero. If it is zero, Summary does not understand your log format or none of the files in the logs folder are actually log files. Check to see if your log format is covered in the Log Formats section of the manual. Make sure the log is either not compressed or is compressed with GZip. 3) Check that "Filtered log entries" is lower than "Valid log entries", if they are equal you have filtered out all of the entries. Check the settings on the Filters configuration page. Try removing all filtering and see what results you get. Summary mostly works but some of my reports are empty - Various reports require that particular information be in the log files. If your web server is not logging agent information, Summary can not produce the Agent, Browser, Platform, or Web Robots reports. Check the Reports and Log Formats sections of the manual for more information about what information is required for each report. It may be possible to add this information to future logs produced by your web server, check your web server documentation. The CGI Arguments and Cookie reports are disabled by default because they can take a lot of memory and most people would not find them useful. They can be enabled on the Options configuration page. I changed the configuration but the reports don't reflect the new configuration - You must process the logs again after changing the configuration. Select Process on the main page, Report Menu, or the main configuration page. It is also possible that your web browser is still giving you the old report. Press reload in your web browser, try also while holding down option, to get a current copy of the report. The reports combine information from all of my domains - Summary can only report on one domain or combination of domains at a time. You can use filtering to limit the reports to a single domain. You will probably want to filter by top level directory but if you have logged the server name you can also filter by that. Summary only reports on the last two months even though my logs cover a lot more time - The amount of time that Summary will report over is configurable on the Time Units configuration page. All of my host names come out as numbers - The web server can be configured to do DNS lookups which converts the numbers into host names but slows down the web server. If your web server is only logging numeric IP address you should turn on DNS lookups in Summary on the Options configuration page. This will dramatically slow Summary down the first time it processes a new log while it does the conversion lookups. I want seperate reports for each of my domains - Summary is currently limited to one set of reports for one domain, or combination of domains, at a time. You can use the filter settings to select one domain or some combination of domains. Either filter by requested host name (CS(HOST) token in WebSTAR) if your server is logging it, or use folder names, to select a single domain to report on. To get reports on another domain you will need to reconfigure and re-process the logs. I want a report for last month - Summary is currently limited to reporting on all data right up to the end of the time period present in the logs. If you have your logs split into seperate files by date range, you can give Summary only the logs for the period you are interested in.
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